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Frequently Asked Questions
The following is a list of frequently asked questions.
If you do not see your question or require more information, please
contact Customer Support at 800.332.0435
What
are my ordering options?
Project
Supplies
If the order is received by 4:00 p.m. EST, and the product is
available, the items will ship the same day via FedEx to arrive
on or before the requested date unless otherwise directed.
Rental Equipment
Argus-HAZCO's Inside Sales personnel will accept orders
until 4:00 p.m. EST. Orders received Monday through Friday will
be shipped the same day via FedEx, unless otherwise directed.
Pick-up Orders
Orders may also be picked up at any of Argus-HAZCO’s nationwide
service centers during normal business hours provided the equipment
is available at that location.
Do
I receive a discount for long-term rentals?
Further discounted rental rates
are offered for long term rentals with a firm up front commitment.
Please inquire with specific requests.
How
does Argus-HAZCO handle shipping, delivery and pick-up?
1. Project Supplies:
All disposable items will be shipped by the most economical surface
delivery to arrive on time. FedEx is Argus-HAZCO’s carrier of
choice unless otherwise directed.
2. Rental Equipment:
All rental orders are shipped by FedEx delivery unless otherwise
specified. Shipping charges will be prepaid and added to the invoice
or can be charged to an established shipping account.
3. International:
Federal Express is Argus-HAZCO’s primary international carrier.
If required, Argus-HAZCO will utilize the services of an international
freight forwarding company or another carrier if requested by
customer.
If items are available at a Argus-HAZCO
Service Center near the site needing equipment, orders may be
picked up or sent via a local courier during normal business hours.
Please confirm all pick-up orders with Inside Sales Representatives
to ensure that a specific item is available at the pick-up location.
Is
shipping insurance included with my order?
Argus-HAZCO will prepay and add
insurance costs of $.50 per $100.00 value for Federal Express
shipments and $.30 per $100.00 value for UPS shipments. Customers
should insure all shipments returned to Argus-HAZCO with a similar
or appropriate amount.
What
are Argus-HAZCO's billing procedures?
Rental Equipment:
Equipment can be rented on a daily, weekly, or monthly basis.
All rental charges begin on the date that the equipment is scheduled
to be received by the customer via overnight service, and stopped
one day prior to the date that the equipment is received back
at Argus-HAZCO, Monday through Friday. Rental billing for equipment
shipped to Argus-HAZCO for Monday delivery will be backdated to
the previous Friday.
NOTE: This does not
include the rental of mobile facilities.
How
should I handle returning equipment?
To ensure proper credit on the
return of disposable and limited use items, enclose a packing
slip noting original order and project or PO number. Also include
a contact person and phone number.
Return all equipment to:
1. Project Supplies:
Items returned in new resalable condition within 30
days of purchase will be credited to the original order
(less shipping charges). A restocking fee may apply to returned
items. Please contact Argus-HAZCO for details.
2. Rental Equipment:
Rental equipment should be returned to the Argus-HAZCO office.
Billing will stop one day prior to the day Argus-HAZCO receives
the returned equipment Monday through Friday. Exception: Rental
billing for equipment shipped for Monday delivery will be backdated
to the previous Friday.
To avoid any unexpected charges,
equipment must be returned with all accessory items such as cables,
probes, manuals, etc. with the exception of obvious disposable
items such as solutions, associated gases, etc.
All costs associated with the return
of equipment will be the responsibility of the customer except
in the case of equipment failure. Argus-HAZCO’s 100% Performance
Guaranteed Return Policy ensures that Argus-HAZCO will assume
all shipping charges for inoperable equipment. Please contact
Argus-HAZCO immediately for assistance.
Note: In some cases where
damage has occurred or there is a dispute on equipment condition,
we will direct you our LiveTech
service page to view the equipment live Online to help settle
any questions.
Does
Argus-HAZCO ensure product availability?
Disposable Items
If a product is not in stock at any of Argus-HAZCO’s
nationwide service centers, the customer will be informed at the
time of inquiry or entry of an order. The customer will also be
informed if the item is on order from the supplier, and the expected
date of receipt if known. In the event the customer requests a
special item that Argus-HAZCO does not stock, the supplier will
be contacted immediately, and Argus-HAZCO will advise the customer
of the item’s availability and anticipated delivery time.
Rental Equipment
In the rare event that all rental units of an item are
in service, Argus-HAZCO will work with the customer to find a
comparable item or will fill the rental order from one of its
other nationwide service centers. Argus-HAZCO’s corporate-wide
rental pool includes more than 36,000 instruments from over 65
manufacturers including over 600 different models of analytical
and sampling equipment, confined space entry equipment, mobile
personnel decontamination trailers and mobile laboratory facilities.
Authorized field personnel needing equipment or supplies should
contact Argus-HAZCO’s Inside Sales department to place their order.
Does
Argus-HAZCO offer a performance guarantee?
Argus-HAZCO’s 100% Performance
Guarantee & Return Policy ensures that all equipment shipped
will operate to the manufacturer’s specifications, and will operate
for the entire length of the rental contract under normal use
and operation. If a rental unit fails, for whatever reason, a
replacement unit will be sent in accordance with Argus-HAZCO’s
guarantee policy as follows:
Upon receipt, it is the customer’s
responsibility to inspect the instrument and notify Argus-HAZCO
at 1-800-361-3201 within 48 hours of any operational problems
so that a replacement unit can be shipped for next day delivery
at Argus-HAZCO’s expense. The customer will return, at Argus-HAZCO’s
expense, the inoperative unit via FedEx standard next day service.
If a unit fails after this initial 48 hour period, the customer
will contact the Inside Sales Department to receive instructions
for shipment of the replacement unit.
Upon receipt of the inoperative
unit, a Argus-HAZCO technician shall determine if the condition
was caused by equipment failure, operator lack of knowledge or
abuse. If the condition was caused by any factor other than equipment
failure, Argus-HAZCO will inform the customer of this determination
and will request authorization to bill the customer for the inbound
and outbound freight to replace the original unit, and any repairs
if abuse was involved.
What
level of equipment safekeeping am I responsible for?
Rental Equipment
The customer is responsible for the safekeeping of all
Argus-HAZCO Equipment and the complete decontamination of equipment
before it is returned to Argus-HAZCO. If it is determined that
a piece of equipment has not been properly decontaminated, all
additional costs to assure its proper decontamination will be
the responsibility of the customer along with the damages due
to theft, loss or abuse. Rental charges will continue until the
proper decontamination process is completed.
What level
of equipment repair and maintenance does Argus-HAZCO offer
on its rental equipment?
Argus-HAZCO’s instruments are expertly
maintained by a staff of Certified Electronics Technicians to
ensure delivery of equipment operating to the manufacturer’s specifications.
Rental equipment is never shipped from one customer to another
without first being returned to a Argus-HAZCO service center for
complete cleaning and recalibration. After cleaning each unit
is operationally checked, disassembled to the board level, repaired
if necessary, reassembled, and calibrated against a three-point
response curve for linearity. The quality control process continues
with a final operational and calibration check-out performance
on every instrument just before packing it for shipment.
Do
we need equipment training and operation assistance for Argus-HAZCO
equipment?
The employees of the customer that
are scheduled to work at hazardous waste sites should be properly
trained to recognize and understand potential health and safety
hazards associated with site investigation, clean-up or other
field-oriented work activities. Personnel who conduct field work
should be thoroughly familiar with equipment procedures outlined
in the customer’s Health and Safety Program plan and in the site
specific plan for the assigned field work.
Equipment training has
the following objectives:
1. To provide the knowledge and
skills necessary to perform the field work with minimal risk or
damage to equipment.
2. To make employees aware of the
purpose and limitations of associated safety equipment.
3. To ensure the proper interpretation
of equipment measures.
Each piece of field equipment shipped
from Argus-HAZCO will include an equipment packet that contains
the manufacturer’s instruction manual, general instructions from
the technical guide, and a calibration form, if applicable. Equipment
breakdowns or malfunctions should be reported to Argus-HAZCO as
soon as possible.
Live Online
Video Technical Support through our LIveTech
service is also available on all purchases and rentals. This unique
program provides real-time support from our technicians bench
and only requires a computer, Internet connection and a browser,
no special software is needed. We also offer our Online Video
Library (coming soon) for 24/7 access to commonly requested service
issues.
Does
accepting Argus-HAZCO rental equipment serve as a Trained User
Agreement?
Because equipment is used at hazardous
sites, it is imperative that any person renting equipment from
Argus-HAZCO be a trained user of the equipment. The customer’s
acceptance of the equipment serves as the covenant and certification
that the customer’s employees have been properly trained in the
use and limitations of the equipment, and that the customer will
assume total responsibility for any improper use.
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Place an Order Call: 800.332.0435
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